And the last 4 methods in part 3 work in some cases as well. If your iPhone is frozen and you don't want to lose data, the method in part 2 is best for you.You can also check the guide below and jump to the part that suits you. How can you resolve the problem? In this article, we are going to explain various solutions that you can try to fix this issue. It could be that your device is unable to connect to the Apple server, your internet connection is not stable, or the third-party security software is preventing the connection with the Apple server, or there might be some hardware problems with your iPhone. There are different reasons that might cause such a problem. However, they cannot move forward since iTunes seems to download firmware files or software files forever. IPhone users often encounter a message, saying 'iTunes is downloading the software for this iPhone and will restore your iPhone when the download is complete', or 'Your mac is downloading a software update for this iPhone and will install it when the download is complete' while they try to update or restore iPhone using iTunes or Finder.

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